Refund policy

Return Policy

We want you to love your purchase. If you’re not fully satisfied, we accept returns under the conditions below.

Returns

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, unworn, and in original condition, with original packaging included.

  • Items showing signs of wear, damage, or alteration are not eligible for return.

Return Shipping

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

Refunds

  • Once your return is received and inspected, you will be notified of approval or rejection.

  • Approved refunds will be issued to the original payment method within 5–10 business days.

  • Refunds apply to the item price only (shipping excluded).

Exchanges

  • We do not offer direct exchanges at this time.

  • To receive a different item, please return your original order and place a new order.

Final Sale Items

  • Items marked Final Sale are not eligible for return or refund.

How to Start a Return

To initiate a return, please contact us at twistedoakhatco@gmail.com with:

  • Your order number

  • Reason for return

Return instructions will be provided once your request is approved.